Effective Date: July 10, 2026

Welcome to Loveucepet (“Loveucepet,” “we,” “us,” or “our”), a brand operated by Protocol One LLC, a company registered in Wyoming, United States.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://loveucepet.shop, create an account, contact us, or purchase products from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact information: name, email address, telephone number, billing address, and shipping address.
Account information: username, password, preferences, saved addresses, and account activity.
Order information: products purchased, order value, currency, delivery method, order status, returns, refunds, and communications concerning your order.
Payment information: payment method, payment status, transaction identifiers, and limited billing information received from payment providers. Payment credentials may be processed directly by third-party payment providers.
Technical information: IP address, browser type, device type, operating system, language, time zone, referring URL, pages viewed, and approximate location derived from your IP address.
Communications: messages, inquiries, reviews, support requests, and other information you choose to provide.
Marketing information: newsletter subscriptions, advertising preferences, and interactions with promotional communications.

2. How We Collect Information

We collect information:

Directly from you when you place an order, register an account, submit a form, or contact us.
Automatically through cookies, server logs, and similar technologies.
From payment processors, shipping providers, fraud-prevention providers, analytics providers, and advertising platforms.

3. How We Use Your Information

We may use personal information to:

Process payments, fulfill orders, and arrange delivery.
Provide order confirmations, shipping updates, and customer support.
Manage accounts, returns, refunds, disputes, and warranty requests.
Prevent fraud, abuse, unauthorized transactions, and security incidents.
Operate, maintain, troubleshoot, and improve our website and services.
Understand website usage and measure the effectiveness of our content and advertising.
Send marketing communications where you have consented or where otherwise permitted by law.
Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
Establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

Performance of a contract, including processing and delivering your order.
Your consent, including consent to certain cookies or marketing communications.
Our legitimate interests in operating, securing, and improving our business.
Compliance with legal obligations.

You may withdraw your consent at any time, without affecting processing that occurred before withdrawal.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember shopping-cart contents and preferences, maintain secure sessions, measure website performance, and, where enabled, provide personalized advertising.

Cookies may include:

Essential cookies: necessary for checkout, security, account access, and core website functions.
Preference cookies: remember language, region, and display preferences.
Analytics cookies: help us understand how visitors use the website.
Advertising cookies: may measure campaigns and deliver relevant advertisements where enabled.

You can control cookies through your browser settings and any cookie controls provided on our website. Disabling essential cookies may prevent parts of the website from working correctly.

6. Payment Processing

Payments may be processed by independent payment providers, such as PayPal or other payment gateways offered during checkout. These providers process information under their own privacy policies and security practices.

We may receive payment confirmation, transaction identifiers, payment status, payer details, and information necessary to prevent fraud, process refunds, and reconcile orders.

7. How We Share Information

We may share personal information with:

Payment processors and financial institutions.
Warehouses, suppliers, carriers, and delivery providers.
Website hosting, cloud, email, security, and customer-support providers.
Analytics and advertising providers where those services are enabled.
Professional advisers, including accountants, auditors, insurers, and legal advisers.
Government authorities or other parties when required by law or necessary to protect legal rights.
A buyer, successor, or relevant adviser in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal information for money. Some analytics or advertising activities may be treated as “sharing” or a “sale” under certain privacy laws. Where required, you may opt out using available cookie controls or by contacting us.

8. International Data Transfers

Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards designed to protect personal information during international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary according to the type of information and applicable legal requirements. We may retain transaction and tax records for longer periods where required by law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized account activity.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal exceptions.
Restrict or object to certain processing.
Withdraw consent.
Request a portable copy of certain information.
Opt out of marketing communications.
Opt out of certain sales, sharing, or targeted advertising where applicable.
Exercise your rights without unlawful discrimination.
Lodge a complaint with an applicable data-protection authority.

To submit a privacy request, email support@loveucepet.shop. We may need to verify your identity before completing a request.

12. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the email or contacting us. Even after opting out of marketing, you may continue to receive transactional messages concerning orders, payments, security, or customer service.

13. Children’s Privacy

Our website is not directed to children under 13, or the minimum legal age required in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. Please review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, or legal obligations. The updated version will be posted on this page with a revised effective date.

16. Contact Us

If you have questions or requests concerning this Privacy Policy, please contact:

Loveucepet
Operated by Protocol One LLC
1621 Central Ave #42724, Cheyenne, WY 82001
United States

Website: https://loveucepet.shop
Email: support@loveucepet.shop