Last Updated: July 10, 2026
At Loveucepet, a brand operated by Protocol One LLC, we want your order to arrive safely and on time. Please read our shipping policy carefully before placing an order.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include weekends or public holidays.
During peak seasons or promotions, processing may take slightly longer. If your order is delayed for any reason, we will notify you by email.
2. Shipping Destinations
We currently ship to addresses within the United States.
If you are located outside the United States, please contact us at support@loveucepet.shop before placing an order, and we will confirm whether shipping to your location is possible.
3. Shipping Methods and Delivery Times
Estimated delivery times depend on the shipping method selected at checkout:
- Standard Shipping: 5–8 business days after processing
- Expedited Shipping: 2–4 business days after processing
Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Shipping method selected
From time to time, we may offer free standard shipping on qualifying orders. Any free shipping promotions will be clearly stated on the Site.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package.
Please allow up to 24 hours after receiving the tracking number for the carrier’s tracking system to update.
6. Delivery Issues
Incorrect Shipping Address
Please ensure that your shipping address is correct and complete at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately at support@loveucepet.shop. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please:
- Check around your delivery location, including porches, mailrooms, or with neighbors.
- Contact the carrier using your tracking number to confirm delivery details.
- Contact us within 7 days of the delivery date if you still cannot locate the package.
We will work with the carrier to investigate. Please note that we are not responsible for packages reported as delivered by the carrier but later reported missing or stolen. We recommend selecting a secure delivery location when possible.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package and products and contact us at support@loveucepet.shop within 7 days of delivery. Photos help us file a carrier claim and resolve the issue quickly.
7. Undeliverable Packages
If a package is returned to us because the address was incorrect, incomplete, or the package was unclaimed, we will contact you to arrange reshipment. Additional shipping fees may apply.
If we do not receive a response within 14 days, we may refund the order minus the original shipping cost and any return fees charged by the carrier.
8. Customs and Import Duties
For orders shipped outside the United States, the customer is responsible for any customs duties, taxes, or import fees imposed by the destination country. Loveucepet is not responsible for delays caused by customs processing.
9. Shipping Restrictions
Certain products, including pet food, supplements, and hazardous materials, may be subject to shipping restrictions or carrier limitations. If an item in your order cannot be shipped to your location, we will contact you and, if necessary, cancel the affected item and issue a refund.
10. Questions?
If you have any questions about our shipping policy or need help with an order, please contact us:
Loveucepet
Operated by Protocol One LLC
1621 Central Ave #42724, Cheyenne, WY 82001
United States
Email: support@loveucepet.shop
We’re happy to help.