At Loveucepet, a brand operated by Protocol One LLC, we want both you and your pet to be happy with every purchase. If something isn’t quite right, we’re here to help.
1. 30-Day Return Window
We accept return requests within 30 days from the date of delivery.
If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
2. Return Conditions
To be eligible for a return, the item must be:
- Unused and unwashed
- In the same condition you received it
- In the original packaging
- With all tags, manuals, and accessories included
- Accompanied by your order number or proof of purchase
If an item doesn’t meet these conditions, we may not be able to accept the return. However, please contact us — we will always do our best to find a fair solution.
3. Items That Cannot Be Returned
For safety and hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Customized or personalized items
- Clearance or final sale items
- Pet food, treats, supplements, and medications
- Opened consumable products
- Hygiene products such as pee pads, litter, and waste bags
4. Return Shipping Costs
- If the return is due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
- If the return is due to a product defect, incorrect item, or shipping damage, Loveucepet will cover the return shipping costs.
Original shipping fees are generally non-refundable unless the return is due to our error.
5. How to Start a Return
To request a return, please contact us at support@loveucepet.shop with:
- Your order number
- The item name
- The reason for the return
- Photos or videos if the item is damaged or defective
Once your request is approved, we will provide clear return instructions and a return address.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 3–5 business days.
Please note that your bank or credit card company may need additional time to post the refund to your account.
If you haven’t received your refund within the stated time, please contact us at support@loveucepet.shop and we will be happy to assist.
7. Exchanges
If you received a defective or damaged item, we are happy to replace it free of charge within 30 days of delivery.
For size or style exchanges, the item must be unused and in its original packaging. The customer may be responsible for any price difference and shipping costs.
8. Questions?
If you have any questions about our return and refund policy, please reach out to us:
Loveucepet
Operated by Protocol One LLC
1621 Central Ave #42724, Cheyenne, WY 82001
United States
Email: support@loveucepet.shop
We’re always happy to help.